Privacy Policy for Golden Banyan Wellness
At Golden Banyan Wellness, we are committed to providing comprehensive support services for retirees and their families. This privacy policy explains how we collect, use, disclose, and protect your personal data when you interact with our services and our online platform. We are dedicated to ensuring the privacy and security of your personal information in accordance with applicable laws, including the Personal Data Protection Act (PDPA) in Singapore and the General Data Protection Regulation (GDPR) for our international clients where applicable.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identifiable Information (PII): This includes your name, contact details (e.g., address, phone number, email address), date of birth, financial information for retirement and legacy planning, health information relevant to geriatric care management and home care coordination, and family details for comprehensive planning. This information is typically collected when you engage with us for consultations, sign up for services, or communicate with us directly.
- Technical Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral source, pages viewed, and the path you take through our site. This is collected through cookies and similar tracking technologies.
- Sensitive Personal Data: Due to the nature of our services (geriatric care, health-related programs), we may collect sensitive personal data such as health conditions and medical histories, always with your explicit consent and for the specific purpose of providing tailored care and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services, including retirement planning, geriatric care management, senior living advising, home care coordination, and active aging programs.
- To personalize your experience and improve our service offerings based on your needs and preferences.
- To process transactions and manage billing for services rendered.
- To communicate with you regarding your service requests, updates, and important notices.
- To comply with legal obligations and regulatory requirements.
- For internal analytical purposes, such as understanding service usage and improving our online platform.
- To send you marketing communications about our services, programs, and events that may be of interest to you, only where we have your consent or are otherwise permitted by law.
3. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors and service providers who assist us in providing our services, such as IT support, payment processing, or professional advisors (e.g., financial planners, legal counsel), under strict confidentiality agreements.
- Affiliates and Partners: Companies within the Golden Banyan Wellness group or trusted partners involved in delivering co-branded services, only with your explicit consent or where necessary for service delivery.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.
4. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include data encryption, access controls, secure servers, and regular security assessments. We ensure that our employees are trained on data protection best practices and are committed to maintaining the confidentiality of your information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely dispose of it according to our data retention policies and applicable laws.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request corrections to any inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: To request that we limit the processing of your data under certain conditions.
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal data, particularly for direct marketing purposes.
- Right to Withdraw Consent: To withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before fulfilling your request.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our online platform.
8. Links to Third-Party Websites
Our online platform may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our online platform. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Golden Banyan Wellness
180 Clemenceau Avenue
#06-03 The Central
Singapore, Central Region, 059445
Singapore